How to Have a Cause Conversation
According to the Employee Trends Report by Quantum Workplace, one of the biggest areas of concern for employees is that there is not open and honest communication between managers and employees. Why is this? Why does miscommunication pervade at least 50% of business conversations, and how can we converse in a way that small businesses will survive COVID19?
Try these simple Steps for engaging and solution-focused communication!
Step One: Clarity
Get clear on the reason for the conversation and the desired outcome. Most courageous conversations falter because there is a lack of clarity about the real issue. Get to the root cause of the problem and address this rather than focusing on the symptoms.
Step Two: Curiosity
Cultivate an attitude of discovery and curiosity. Pretend you don’t know anything and be open to the other person’s point of view. Watch their body language and listen to what they are not saying as well as what they are saying. Don’t interrupt, unless to clarify, and let the person talk until they are finished.
Step Three: Coherency
Make sure that you have heard and understood everything that has been said by reflecting back to them what they said. This will ensure the team member feels that they have been heard and understood.
Step Four: Congruency
When the team member has said everything, share your perspective. Help them see your position without undermining their own. Seek clarity on how the team member came to that conclusion and how it differs from your own stance.
Step Five: Co-Create
Now you both understand each other’s point of view it’s time to co-create a solution. Brainstorm and come up with ideas that you both think might work. Find something the team member says that resonates with the solution you desire and build on this. If the conversation at any time becomes adversarial go back to inquiry and further clarification on their point of view. The more the team member feels listened to the more they will engage in co-creating a solution with you.
Remember, for any situation you encounter there are always multiple perspectives, so be empathetic of the other person. Always be curious about how they see the situation and be aware of how your own judgments and prejudice may be impacting what you are observing. When you appreciate that others have a different perspective from you and you can start to see things through their eyes, you are able to make more informed decisions, and in doing so increase employee engagement and improve courageous cause conversations.
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